misleading

I have 2 cell phones with Vodacom, with a 24-month warranty from Samsung, one of the phones, when calling in earlier, I ask what does this warranty cover, and they told me it covers only technical issues,i ask about the broken speaker of the phone, the consultant i need to explain what a broken speaker is.still issue not resolved.

called Vodacom to ask about the warranty they told me its for when your phone gets ****** or lost...so its always issues once you want to claim on a warranty