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Dayalan N
1 reviews | Active since Mar 2016
01 Aug 2024, 10:19
Misleading!!
I purchased an S24 ultra from a service provider on the 30th July 2024. I am now told I cannot get the buds because I never buy it from Samsung because I purchased it from another service provider but when I purchased my other Samsung I received it from you guys... why support the brand ??
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
01 Aug 2024, 10:22Good day, Dayalan.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply01 Aug 2024, 10:22
Official
Good day, Dayalan.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
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Dayalan N's updateReviewer Update
02 Aug 2024, 15:552 days later and no response, after sales service is pathetic
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Dayalan N's update02 Aug 2024, 15:55
Reviewer Update
2 days later and no response, after sales service is pathetic
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Dayalan N's updateReviewer Update
05 Aug 2024, 12:50The lady by the name of Yvonne from the VOC department contacted me, she was rude and unprofessional. I requested to speak to her manager and she stated her manager will not be calling me. I am escalating a complaint to the directors office. I have being supporting Samsung for many years now.. I am actually disgusted by her service that I am going to be changing the brand which I supported for many years due to the pathetic service from Yvonne !!! She refused to get her manager to give me a call. Now I called the customer care department requesting the details for Head Office because a formal letter of complaint will be going through to the directors office today !!! Now a manager want to call me from the VOC department, it is too late !! Yvonne should not be dealing with customers she have no customer service experience whatsoever!!
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Dayalan N's update05 Aug 2024, 12:50
Reviewer Update
The lady by the name of Yvonne from the VOC department contacted me, she was rude and unprofessional. I requested to speak to her manager and she stated her manager will not be calling me. I am escalating a complaint to the directors office. I have being supporting Samsung for many years now.. I am actually disgusted by her service that I am going to be changing the brand which I supported for many years due to the pathetic service from Yvonne !!! She refused to get her manager to give me a call. Now I called the customer care department requesting the details for Head Office because a formal letter of complaint will be going through to the directors office today !!! Now a manager want to call me from the VOC department, it is too late !! Yvonne should not be dealing with customers she have no customer service experience whatsoever!!