OA
Obaid A

1 reviews | Active since Jun 2015

29 Jun 2015, 13:16

Misinformed about warranty cover

Good Day<br> <br> I have encountered a really unfortunate situation. I entered myself into a contract for a Samsung Galaxy S4 in September 2013, in June 2014 i had sent my phone to a Samsung Repair Center in Durban. I had a cracked screen, battery over heating, and people whom i was calling or calling me could not hear me. But i was booked in for a Screen repair. They told me that the speaker issue was a fault in the mother board and they had to change it, however they never said it would use up a warranty claim if they changed it, they just said they've changed it. Anyway it was unfortunate that 3 weeks later i had dropped it and the screen cracked again, i never sent it for repairs thou due to the fact that i only had 1 screen repair remaining so i said to myself that i'll send it before my warranty expires this year September. I took my phone in there 2 weeks ago and they called me back to say that I've used up both my warranty claims, on their system they have 1 screen repair and 1 liquid damage, but i never had a liquid damage, they've said that the mother board change used up a warranty claim, but i was never informed that it would.<br> <br> The only answer I've got is nothing can be done.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Jun 2015, 15:48
Official
Hello obaidally,

We thank you for you for sharing your comments with us.

We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail.

We invite you to contact our Customer Services Executive should you have any further enquiries.

Kind Regards
Samsung SA