misinformed

I went to the walk in centre on 14th avenue as I was experiencing problems with my handset, the lady at the counter advised me that I did not have to leave my handset there for repairs and that I could come in on a Friday when they have all technicians available and they will repair the phone while I wait, I did probe further asking if they could fix anything she assured me that they could fix anything while I am waiting Needles to say when I arrived on the Friday the technician advised me that I would have to leave my phone there as they would need to book it in,I had to make 2 trips and now will need to make a 3rd trip to fetch my phone, this is not acceptable and the technician advised me that he would give me feedback by end of that Friday and I am still awaiting feedback also the number we found on the website just rings,I hope this does not fall onto deaf Ears.