PO
Peter O
1 reviews | Active since Feb 2016
19 Apr 2024, 10:57
Minus stars for Samsung service on 5 plus star products
Hey Samsung... I put a review up here on 12 Mar 2024 at 15:51..... look back on here and see for yourselves.
Got a call from you to ask if anyone had responded..... I said no.... reply was we would get someone to respond.
Now nicely brushed under the carpet aliong with the MANY reviews for this exact issue that I have found on social media platforms about your totally disconnected set up and stores purporting to be FULL Samsung stores but when you need something done you find out that the stores are not this at all.
Great product.... not so great service!
Good sweeping of REAL service issues under the carpet!
Overall experience would give you minus 5 stars for service but ful house for product!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
19 Apr 2024, 11:01Good day Peter,
Thank you for bringing your inquiry to our attention. We apologize for any inconvenience caused.
Your complaint has been forwarded to our escalations department, and we will reach you shortly.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your inquiry to our attention. We apologize for any inconvenience caused.
Your complaint has been forwarded to our escalations department, and we will reach you shortly.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply19 Apr 2024, 11:01
Official
Good day Peter,
Thank you for bringing your inquiry to our attention. We apologize for any inconvenience caused.
Your complaint has been forwarded to our escalations department, and we will reach you shortly.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your inquiry to our attention. We apologize for any inconvenience caused.
Your complaint has been forwarded to our escalations department, and we will reach you shortly.
Kind Regards,
SamsungZA
^NM
PO
Peter O's updateReviewer Update
29 Apr 2024, 11:48Any DANGER of a reply Samsung or once again has this been swept under he carpet. Interesting to note that I am one of many whose issue you simply sweep under the carpet. Brilliant product.... PATHETIC non existent "customer service"
PO
Peter O's update29 Apr 2024, 11:48
Reviewer Update
Any DANGER of a reply Samsung or once again has this been swept under he carpet. Interesting to note that I am one of many whose issue you simply sweep under the carpet. Brilliant product.... PATHETIC non existent "customer service"
PO
Peter O's updateReviewer Update
09 May 2024, 11:32Clearly absolutely ZERO danger of a reply at all.
Escalations Department must be totally overwhelmed with complaints similar to mine.
Escalations Department must be totally overwhelmed with complaints similar to mine.
PO
Peter O's update09 May 2024, 11:32
Reviewer Update
Clearly absolutely ZERO danger of a reply at all.
Escalations Department must be totally overwhelmed with complaints similar to mine.
Escalations Department must be totally overwhelmed with complaints similar to mine.