1 reviews | Active since May 2009
Mind boggling arrogance!
On 25 March I sent a complaint for not receiving feedback from some Raoul at Samsung. Sthembiso Kunene promptly responded. After a few e-mails(not a single call from him) we reached a deadlock where he is insisting pictures of the cell are enough to make an informed decision.<br> I then asked him for his address so that I can bring the handset for inspection by his seniors and he simply ignored my numerous e-mail requests.<br> Is this Samsung the internationally acclaimed brand I am dealing with here or have they franchised the brand to Sthembisp's ****a shop? I cannot believe that Samsung will not allow for the users/buyers of its products to be blocked off from raising complaints.<br> Can someone please address this issue.
We thank you for your comments.
We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.
As per the telephonic conversation you had with our Senior customer service executive, the ADH will only cover actual cracks on the device and not any type fading on the coating.
Please refer to ADH terms and condtions
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
We thank you for your comments.
We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.
As per the telephonic conversation you had with our Senior customer service executive, the ADH will only cover actual cracks on the device and not any type fading on the coating.
Please refer to ADH terms and condtions
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA