AS
Arshad S

1 reviews | Active since Aug 2020

23 Nov 2020, 14:35

Might as well give money to a ***** at least you know at the forefront they *****ing it.

4 Months + and still awaiting my replacement buds Been in the process of attempting to redeem my R4000 voucher for white galaxy buds live for almost 2 months now.

Received the Golden Bronze as ordered however it's more rose gold and is too pink for my liking after weeks of requesting to change it for white buds I was finally given a return address and sent it back. It was delivered to Samsung at my cost on the 16/09/2020.

I Received no correspondence as to when I will receive the White buds. When I contacted Samsung I was told I will be receiving a replacement voucher and till today nothing has been received.

I have made well over 5 calls to the E-store department and there is always no one available to take my call, they record my details and promise a return call and no call is ever returned.

I have also sent multiple emails to the E-store and received no reply.

I also claimed the TV and the phone uv sanitizer and have received neither.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply23 Nov 2020, 14:45
Official
Good Day Arshad , 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Regards 
Samsung ZA
NM     
AS
Arshad S's update23 Nov 2020, 14:53
Reviewer Update
Please go feed your load of **** to someone else, I have left 4 reviews here already and the exact reply has been given by Samsung every time.
Samsung South Africa
Samsung South Africa's reply24 Nov 2020, 12:18
Official
Sincere apologies we have requested urgent feedback with the relevant departments and will feedback you. ^NM