Microwave interior peeling

My Samsung microwave has been peeling on the interior so I decided to send a query to Samsung SA which they responded to immediately and they asked me to take the microwave to User Electronics in Garsfontein for an assessment on the 18/11/2015, which I did. They subsequently sent the report to Samsung SA and nothing more was heard of it, I then started phoning Samsung every other day to find out whether they could assist me as the microwave is relatively new and besides the problem it is in 100% working order and I am not yet financially ready to replace it, everyone promised to come back to me with an outcome and no one did until last week when I spoke to Tebogo who told me that Samsung cannot assist me, I asked her to speak to Management but clearly she has take it upon herself to make a decision. I phoned User Electronics today to ask if they can fix it which they cant and I then asked if I could fetch it and use it which they strongly recommended that I don't. This clearly is a manufacturing problem as the interior was not prepared properly but it will be unsafe to use it but SAMSUNG SA will not accommodate me in any way, I find this totally unacceptable.