SN
Siphiwe N

1 reviews | Active since Jun 2015

09 Jan 2017, 12:58

Microwave Completely Dead after infrequent use.

<p>Before I start, I am not prepared to visit any service centre as this appliance became faulty within six months of purchase.</p> <p>Boksburg service centers are notoriously known for denting, scratching and introducing new faults to appliances booked in.</p> <p>I bought a microwave at Fair Price Boksburg on August 2016, hardly used it as I'm rarely home, it is now now completely powerless after minimal use (-+ 8minute food warming operations and no complete cooking roughly once or twice a week)</p> <p>I suggest that the VOC team escalate this matter to the highest level as it is where I am referring it to, either to Antonio or Atish as I seek an immediate REPLACEMENT as per the CPA law. A microwave was meant to last for many years, unless it is defective from manufacture as this one clearly is.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply09 Jan 2017, 15:51
Official

Hi Siphiwe,


This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further discussions on this matter.


Regards,
Samsung Team