EM
Emmy M
1 reviews | Active since Jan 2022
14 Jan 2025, 15:40
****mers
I am very disappointed and wouldn’t mind giving half a star to Samsung. On the 5th of December I app**** for a contract that comes with a promotional watch and EarPods, and was advised it will be delivered withing 7-14working days. Today is the 14th of January and still haven’t not received the delivery. Their email is not going through and the telkom representative that was assisting is not replying her email as well. This is a ****. People should not fall for their adverts that shows devices comes with other electronics. I wish i can cancel the contract but i am told 7days has passed and i cant cancel without being charged a cancellation fee.
Helpful (0)
Replies (2)0
Replies (2)Samsung South Africa's replyOfficial
14 Jan 2025, 15:46Good day Emmy
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply14 Jan 2025, 15:46
Official
Good day Emmy
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
EM
Emmy M's updateReviewer Update
16 Jan 2025, 19:36Contact me on ***. I got an email but no call was missed.
EM
Emmy M's update16 Jan 2025, 19:36
Reviewer Update
Contact me on ***. I got an email but no call was missed.
