WB
Wesley B

1 reviews | Active since Apr 2019

24 Sept 2019, 11:11

Melting Samsung TV - Samsung doesn't care

I paid R12 000 for a TV which started melting the plastic and almost set my house on fire. It obviously does not work anymore.

There are numerous reports of Samsung's TV's doing this, see below:

Interview from the US: https://www.wral.com/5onyourside/video/***6/ Other Samsung users: https://us.community.samsung.com/t5/4k-8k-and-Other-TVs/Screen-overheating-and-melting-corner-of-TV-6300-series-LED/td-p/5436

Hundreds of Samsung TV users reporting overheating issues, with units literally melting: https://piunikaweb.com/2017/12/25/hundreds-of-users-report-samsung-smart-tvs-are-overheating-with-units-literally-melting/

General Google Search: https://www.google.co.za/search?q=samsung+tv+melting+corner&oq=samsung+tv+melting+corner&aqs=chrome..69i57j0j35i39l2j0l2.7032j0j1&sourceid=chrome&ie=UTF-8

I called Samsung. They sent me to a backyard like TV repairer and made me pay for a damage report. (So more money) Because I cannot find the proof of purchase, Samsung just doesn't care about helping me any further. The TV is not repairable.

I am disgusted with the brand and will make sure consumers around me are well aware of the lack of interest Samsung has in their customer relations.

0
Replies (7)
Samsung South Africa
Samsung South Africa's reply24 Sept 2019, 11:14
Official
Good day Wesley

We are sorry to hear about your experience.

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^SS


 
WB
Wesley B's update24 Sept 2019, 11:14
Reviewer Update
This is the interview link of Samsung TV melting plastic:

https://www.wral.com/5onyourside/video/***6/
Samsung South Africa
Samsung South Africa's reply24 Sept 2019, 11:16
Official
Noted.

Kind regards,

The SamsungSA Team:^SS
WB
Wesley B's update24 Sept 2019, 11:17
Reviewer Update
https://www.wral.com/5onyourside/video/***6/
WB
Wesley B's update24 Sept 2019, 11:18
Reviewer Update
This link dosent paste here, I NEED you to see it. Contact me and I will sen it to you.
Samsung South Africa
Samsung South Africa's reply24 Sept 2019, 12:12
Official
Good day Wesley

Herewith your reference number:  

***

SamsungSA:^LZ
WB
Wesley B's update07 Oct 2019, 17:22
Reviewer Update
Samsung has resolved this issue, and I must admit they have exceeded my expectations.
The warranty center response was good and kept me in the loop. Thank you very much Samsung for sorting this out!

:-)