yD
yvette D
1 reviews | Active since Mar 2009
15 Aug 2024, 11:22
****med by Samsung SA By Paying For A Callout Fee
My washing is faulty.
I logged a call with Samsung SA. I received an invoice for R870.00 that clearly states call out and 1 hour labour. I paid it and instead they got an agent to call me and ask ridiculous questions trying to assist me telephonically. Needless to say my washing machine is still not working. This is a **** and I need a refund so that I can look for an accredited dealership that can actually come and look at the machine.
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Replies (2)
Samsung South Africa's replyOfficial
15 Aug 2024, 11:23Good day, Yvette.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply15 Aug 2024, 11:23
Official
Good day, Yvette.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
yD
yvette D's updateReviewer Update
15 Aug 2024, 12:28Please can somebody contact me urgently as Samsung SA and MM All Electronics cannot take money from consumers and not deliver on it. If the invoice clearly states 'call out and labour" you cannot decide to do telephonic assistance because I would never have paid or agreed to a telephone call. I would rather have looked elsewhere. After that call my machine is still not working. This is totally unacceptable.
yD
yvette D's update15 Aug 2024, 12:28
Reviewer Update
Please can somebody contact me urgently as Samsung SA and MM All Electronics cannot take money from consumers and not deliver on it. If the invoice clearly states 'call out and labour" you cannot decide to do telephonic assistance because I would never have paid or agreed to a telephone call. I would rather have looked elsewhere. After that call my machine is still not working. This is totally unacceptable.