VM
Viresh M

1 reviews | Active since Jul 2016

12 Dec 2016, 13:33

Matthew Thackrah Director of Consumer Electronics Samsung Africa ( Complaints Staff / PA / Clients Services)

<p>Abigale Sandes / Gizzelle / Portia ( Branch 14th Avenue)</p> <p> </p> <p>Really now ??? youd expect better service from the CEO's office it goes to show the way things are handled on top filters down to the bottom !!! The same pathetic service !!!!</p> <p> </p> <p>Matthew Thackrah/ Linde Swanepol !!!! 2 hours worth of calls to get through to your offices and still no successs ???, you should be ashamed !!!!</p> <p> </p> <p>You push clients from pillar to post and then back and forth over and over again , for simple client services ???</p> <p> </p> <p>This complaint has been raised with 6 different departments all of which cannot help and passes the buck on to another department .</p> <p> </p> <p> </p> <p>I will continue will raise this with Samsung Global Shortly.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Dec 2016, 15:50
Official

Good day Viresh,

We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Complaints division who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***


Kind regards

Samsung SA