Material Violations of Consumer Protection Act, poor products and dismal service.

Samsung, i recently purchased a pair of Samsung Level Bluetooth earphones from your Rosebank Store. I was assured that the earphones will not fall out and that I would be able to return them should they do so. Upon realising that the earphones do in fact fall out when in use, I attempted to return the earphones as they are not suitable for its intended use (i.e they fall out of your ears - defeating the purposes of having earphones).

Upon attempting to return the earphones for a refund, the employees at the Rosebank Store refused to accept the goods and allow me to obtain a refund on the basis that "they pose a health risk" as they had been in my ears. Being quite disappointed with Samsung's lack of service and rudimentary understanding of the legislation which regulates it, I decided to purchase a pair of bluetooth earphones from Bose. The pair of Bose earphones do not fall out, and in addition, Bose informed me that I am free to return the goods for a full refund should they fall out - in light of my disappointing experience with Samsung.

Now, I am certain that you are aware of the legal framework in which you operate within the jurisdiction of South Africa. Yes - I am alluding to the Consumer Protection Act ("CPA"). Further, I am sure that you are aware that in terms of section 55(2)(a) of the CPA, I have the right to receive goods that are reasonably suitable for the purpose for which they are generally intended. In addition, in terms of section 55(2)(c) of the CPA, I have a right to receive goods which will be useable for a reasonable period of time.

The Samsung earphones are not suitable for its purpose as they fall out of my ears - the reason for which I wished to return them, but was denied. I was unaware that returning earphones that fall out of my ears (after being assured that they wont fall out) after placing them in my ears for about 2 minutes constitutes a health risk. Samsung, I wish to return the earphones for a refund.