Many lies and many excuses we will fail to deliver

It has now been over 8 months that I have been trying to get this resolved and constantly receive the same answers that my promotional item has been approved and will be delivered. Yet I am unable to get an estimated date of delivery or what the hold up is?

on 30 March 2021 it was advised that the unit has been handed to the courier and is being dispatched in bulk depending on my location.

Since then I have been told that it is not possible to give me an ETA of delivery or the status of delivery and then in the last response it was advised that the item has been requested to be added to the dispatch list (I thought that was already done on 30 March 2021?)

So what is the real status of this item? If it was handed over to the courier on 30 March it should have been delivered by now? or at least a way to track the delivery?

I have ordered a number of items from the Samsung e-store, including a Samsung Galaxy Watch 3 LTE, a Samsung air conditioner and then further purchased another 3 Samsung air conditioner units, which were all delivered with-in 10 working days.

I have had communication various parties including phone calls and yet nothing has been done to resolve this.

Samsung's new tag line should be "Many lies and many excuses we will fail to deliver"