Management takes six week to communicate that the device needs a payment, Sies that's very bad service.

I bought my phone Samsung galaxy A03 core in December last year, my phone just died while on video call. I took it to PEP Stores since i bought it there they booked it for repair on the 17 July they say it takes 4 to six weeks, after a month which is 4 weeks i went back to ask how far with the repair, they said they are done to repair the device this is mid Aug 2023. Ok i waited two weeks i went back to PEP on the 27 to ask what's happening, the lady from PEP said MTN can't dispatch the device the are no courier available, then on the 28th Aug i phoned mtn to log a query only yesterday i receive mail from mtn saying i need to pay for the repair. Samsung took 6 weeks to tell me i need to pay for the device if Samsung Management is tied of leading this Brand they must say so thats very ***********.