MALFUNCTIONING SAMSUNG MICROWAVE

Please Call me M Evans

****************** MALFUNCTIONING SAMSUNG MICROWAVE.

We purchased a Samsung Microwave (Model: NS40J5133BG/FA) from Hirsch on 01/04/2024, including an extended 5-year contract. It has been operating perfectly, and we use it, among things, to cook rice at least 5 times a month – a listed function of the unit. Sometime in mid-October, the unit started powering off INTERMITTENTLY after around 15 minutes of use. We subsequently took it to the retailer (under warranty) on 02/12/2024 (Job ***) and collected it the next day after we were told that it had been fixed. A sensor had apparently been replaced.

Exactly 16 days later, on 18/12/2024, the 'powering off' problem was back, this time within 10 minutes of cooking rice. Again, we took it back to Hirsch, who escalated the problem to Samsung.

NB. There is neither a change in the use of the unit, nor the operating environment from the time we purchased the microwave (April 2024). Once it shuts off, it takes about 30 minutes for the thing to recover from the condition.

We got a call on 20/12/2024, from a patronizing and best described as arrogant supposed manager from Samsung who claimed to have tested the unit (cooking rice) and had found it in perfect order. This, in spite of us repeating several times to whoever cared to listen, including him, that the problem is INTERMITTENT. It works one day and dies on us at the next opportunity.

It became quite clear, during the conversation, that Samsung is not interested in attending to our problem. He (the manager) told us that he will be shipping the unit back to Hirsch for us to collect. In reply, we told him that Samsung can keep the microwave. We are not interested in playing games with them. True to his word, Hirsch called this morning (23/12/2024) informing us that the mw is ready for collection – no word that it has been fixed. We have made peace with this and Samsung can keep their *******. It is not coming back to our house. Two (2) days to Christmas, and we are without a microwave that we paid R4k for.

Btw. This is our first Samsung microwave. We have since pulled out our loyal eleven (11) year old LG microwave from the garage and it is carrying on without issues.

Thanks to Samsung for a 'quality' product and their ‘excellent’ customer service.