RM
Rehana M
1 reviews | Active since Mar 2012
19 Jun 2019, 10:01
MAKRO - terrible after service
My parents bought a brand new refrigerator from Makro, despite going to the store several times to complain there has been no joy. The technician who came out is as useless as a bark.
My parents are pensioners and Makro has been the worst store in dealing with their complaint. Their after sales leaves us thinking they do not care about their clients at all. Really ****ty service received.
Can Samsung Head Office please intervene as the fridge keeps making a terrible noise and sounds like a truck
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
19 Jun 2019, 10:16Good day Rehana
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,:^MS
Samsung South Africa's reply19 Jun 2019, 10:16
Official
Good day Rehana
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,:^MS
Samsung South Africa's replyOfficial
19 Jun 2019, 10:42Good day Rehana
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply19 Jun 2019, 10:42
Official
Good day Rehana
Herewith your reference number:
***
SamsungSA:^LZ
RM
Rehana M's updateReviewer Update
21 Jun 2019, 08:40We are awaiting feedback on this matter. Can Samsung please call us?
RM
Rehana M's update21 Jun 2019, 08:40
Reviewer Update
We are awaiting feedback on this matter. Can Samsung please call us?
RM
Rehana M's updateReviewer Update
21 Jun 2019, 21:21Samsung called me @ 10h30 and promised to call my dad. No phone call was forthcoming
Sadly disappointed with the empty promise
Sadly disappointed with the empty promise
RM
Rehana M's update21 Jun 2019, 21:21
Reviewer Update
Samsung called me @ 10h30 and promised to call my dad. No phone call was forthcoming
Sadly disappointed with the empty promise
Sadly disappointed with the empty promise
RM
Rehana M's updateReviewer Update
27 Jun 2019, 11:40Its been almost a week with a promise to call my dad and myself with a resolution in mind. Prudence the agent who was supposed to resolve this by Tuesday June 25th. No resolution forthcoming.
Samsung have not honored their word to have this resolved. Its seems a though both Samsung and Makro are both dishonest in their dealings. I have no other option to take this further to have this matter resolved.
Samsung have not honored their word to have this resolved. Its seems a though both Samsung and Makro are both dishonest in their dealings. I have no other option to take this further to have this matter resolved.
RM
Rehana M's update27 Jun 2019, 11:40
Reviewer Update
Its been almost a week with a promise to call my dad and myself with a resolution in mind. Prudence the agent who was supposed to resolve this by Tuesday June 25th. No resolution forthcoming.
Samsung have not honored their word to have this resolved. Its seems a though both Samsung and Makro are both dishonest in their dealings. I have no other option to take this further to have this matter resolved.
Samsung have not honored their word to have this resolved. Its seems a though both Samsung and Makro are both dishonest in their dealings. I have no other option to take this further to have this matter resolved.