KM
Khanyisile M
1 reviews | Active since May 2022
25 May 2022, 12:05
Makro and Sumsung TV
I bought a Samsung TV @ makro Springfield on the 24th May 2022 and when I got home, only to find that the TV has Lines but it not showing any signs of external damages, there is no Crack. The manager at makro confirmed that it is an internal damage and He won't be able to exchange nor refund us. The TV was not even in our hands for 24hours yet we are to being blamed by the manager for supposedly mishandling the TV and causing internal damages lols, when obviously it seems to be a factory fault.
I still can't understand how from the store to home which is only 10mins away,could have damaged the TV internally.....I would think Samsung does not have proper and strong packaging.
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Replies (2)
Samsung South Africa's replyOfficial
25 May 2022, 12:06Good day Khanyisile,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^JL
Samsung South Africa's reply25 May 2022, 12:06
Official
Good day Khanyisile,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^JL
KM
Khanyisile M's updateReviewer Update
25 May 2022, 12:11Thank you, I would appreciate your speedy response and I'm currently with No TV at home.
KM
Khanyisile M's update25 May 2022, 12:11
Reviewer Update
Thank you, I would appreciate your speedy response and I'm currently with No TV at home.