BS
Bevin S
1 reviews | Active since Oct 2011
07 Jul 2021, 22:26
Lying to customers
I bought an S21 in March and was promised a set of earbuds as part of the deal. I have been told for 5 months that they don't have stock. I have called the call centre 10 or 15 times and get told every-time that my details would be loaded onto some sort of urgent delivery list. It is shocking that a company this size can get away with such shocking delivery to customers. When will I get me earbuds?!
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Samsung South Africa's replyOfficial
08 Jul 2021, 08:56Good morning Bevin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply08 Jul 2021, 08:56
Official
Good morning Bevin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS