Lying staff and Samsung Head office.

Item: Samsung South Africa
Rating: 1
Author: Vernon G

hi, im writing to express my dissatisfaction about samasung, i was called by a consultant (monwa) at head offfice instructing me to take the phone in for an assessment, and should the assessment confirm the failure i would be provided with an exchange unit. now that the failure has been verified samsung refuses to provide the exchange unit and denies stating what they told me.

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

01 Nov 2019, 10:44

Good day Vernon

We are sorry to hear about your experience.

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^LZ

Samsung South Africa's reply01 Nov 2019, 10:44

Official

Good day Vernon

We are sorry to hear about your experience.

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^LZ

Samsung South Africa's replyOfficial

01 Nov 2019, 10:51

Good day Vernon

Herewith your reference number:

***

SamsungSA:^LZ

Samsung South Africa's reply01 Nov 2019, 10:51

Official

Good day Vernon

Herewith your reference number:

***

SamsungSA:^LZ

Vernon G's updateReviewer Update

01 Nov 2019, 11:08

Hi samsung, the reference number you provided is just 10 Astrisks. is this correct. regarding my initial compliant, i sent six follow up emails to Monwa with no response

Vernon G's update01 Nov 2019, 11:08

Reviewer Update

Hi samsung, the reference number you provided is just 10 Astrisks. is this correct. regarding my initial compliant, i sent six follow up emails to Monwa with no response