Loyal and extremely frustrated

It is with great disappointment that I send through this complaint via this platform.

I had an issue with my Samsung FHD Smart TV which was only 5 months old. Upon calling the call centre I was assisted by a helpful lady who logged my claim. A week later the TV was replaced and a new TV arrived on Thursday 31/08/2017. I then connected the TV that evening and had endless issues with failure to access basic functions, eg changing source, accessing menu, etc. I called the Call centre that very same evening and had the unfortunate displeasure of dealing with Bhekamaswazi Madonsela.

Having explain my issues to him and being extremely frustrated with these issues on a brand new tv, he displayed no characteristics of customer service, and when I asked for him to call me back, he mentions he cannot have that done at the moment as they are short staffed!!! After a substantial debate on a call back, this was eventually done an hour later and he confirmed that he will get back to me the very next day(Friday 01/09/2017) upon contacting the exchange dept to assist with my TV. It is now Monday 04/09/2017 and I have not heard a thing from Samsung!! No call back, no feedback, nothing along the lines of support/service.

90% of the appliances in my home are Samsung, and I have had tremendous faith in your brand up until this issue! Being such a competitive brand in the market, it is absolutely shocking that this is how you value Loyal Customers.