CA
Claud A
1 reviews | Active since May 2016
19 Jan 2021, 05:40
Low Quality Products With No Aftersales Service
Good day all,just to advise that consumers should not put their trust and invest their hard earned cash in Samsung especially not their watches.Once you notice there is problems with the products even still under warranty Samsung will force you to make use of MM Electronics for the repair just in order to pass the buck if you should experience the same issues again.MM Electronics have a useless 6month workmanship warranty even if they opened the watch and trust me they can't get it waterproof again
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Replies (1)Samsung South Africa's replyOfficial
19 Jan 2021, 08:57Good Morning Claud,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply19 Jan 2021, 08:57
Official
Good Morning Claud,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
