Love the S7...but

<p>I bought the S7 on it's release day much earlier this year and have been richly rewarded by the experience, enhanced by waiting for this madel since my great experience with my 'bulletproof' S4.</p> <p>In August this year I inadvertantly took a swim for 2 or 3 minutes with the phone in my pocket - not to worry, it has IP68 capabilities. Unfortunately the phone thought differently. After debating the issue with the local service agents in PE - TT3 they told me they would charge me! Then I went to my provider - Telkom, who said that I should go to TT3.</p> <p>Back and forth until Samsung opened up a Branded Store and someone there agreed to help. Happened to be TT3 working onsite. Yay, progress. </p> <p>They looked at it and after the list of replacement parts was presented (all under warranty) I suggested that they swop out the unit. I was told that this was not required. When they returned it after a couple of day, I tested it before I left the store and whilst it rand no connection was made. Ileft it there and recovered it the next day, the problem apparently was the new motherboard was faulty and now replaced. I expressed my reservation to the repair work, but was assured all was well, as they had replaced EVERYTHING with the exception of 3 items namely the Glass Back Cover, the Speaker and the Ear Phone Jack. All was well antil about 4 days later when the speaker gave up.</p> <p>Again returning to the repair centre I was told that they would take it on with no questions - but no swop out will be considered. OK, they fixed the speaker - but getting very nervous of the brand/repair centre service.</p> <p>Speaker fixed and hoping to be shot of the debacle, I went on my way rejoicing until I noticed a separation in the top right hand corner of the screen. The replaced screen was coming adrift from the body casing - and furthermore upon critical inspection the 'pulse sensor' by the flash was clouding over. As the back had not been replaced - the water damage was causing corrosion. I took it in and was told that the parts would take a day, they took a week, then was told the repair would take 2 hours, I went in after 2 hours...</p> <p> </p> <p>The repair was not finished as while taking the screen off, they saw that it required replacement.</p> <p>2 x Screens later</p> <p>2 x Motherboards later</p> <p>1 x Back / Speaker and ever other little bit later</p> <p>I have a phone with an original earphone jack.</p> <p>I am not certain what to expect when I return to the repair centre, but I do know that my confidence it shattered.</p> <p>Samsung Brand Store PE - Service is EXCELLENT, but their association with instore repair centre must be area of concern.</p> <p> </p> <p> </p>