Lousy customer service

Phoned Samsung 10/8/2018 about my toploader washing machine. Monday 13/8/2018 2 guys came on a callout..was not given a receipt for the callout fee of R575-00..after phoning and going on Samsung Live-Chat eventually i received an invoice via email the 16/8/2018. Again after numerous phonecalls and no responses I had to go again on Live-Chat to ask about the qoutation which I then received 24/8/2018. Signed and faxed like it said. Communication from Samsung and Liptronics is non-existant. I phoned Liptronics to find our what is happenning..eventually I was told that my machine will be done on Sat 1/9/2018...nothing happened. Monday 3/9/2019 nothing happened. Tuesday 4/9/2018 nothing happened. How ridiculous is the customer service.