Lost phone and service

On the 30/09/2017 went to samsung service centre constantia to submit my phone as it didn't read the SIM, was advised that in 3 weeks the phone should be ready. Last week started making follow ups and to my surprise the service centre was closed due to infighting with Samsung said. Customers or i was not informed of that, when I enquire with the I HO was informed that they will check my phone.l and get back to me which never happened, I called and spoke to some Shaun guy who promised to locate my device, he came back to me saying the phone was sent back to constantia on the 09/09/2017 two weeks later without communication but they will check she is it. Eventually was called on a Thursday that the phone is available and should collect it but informed them that I'm in witbank can they send it to my wife at fourways and he agreed. On Monday the 24/10/2017 made a follow up and he informed me that the boss was not available and all sort of drama and that his not a delivery boy, I REQUESTED to speak to the manager who promised me that they will check the device and come back to me who later said they can't find anymore and they trying to locate if constantia sent it somewhere and will be informed accordingly that if they don't find I should be compensated or replaced till today no correspondence from him. On Monday we checked with Rivonia branch personally and where told the phone I there but they need to check it that it was fixed properly and will get back to me. On Tuesday was I formed when I called that I should wait few days I will get a call or sms and today I made a follow up and was told by Rivonia branch that they can't find my phone and who did I spoke to can I describe that person which is an insult to injury. I gave them the job number cell phone and they came back saying its not the I should come personally to identify the person I spoke to which again is an insult, I told the lady I spoke to that i just I need my phone and will see where to take it for repairs and he requested more information which I gave her imei number, serial number etc. I feel undervalued and disrespected, insulted, degraded by this behaviour and incompetence of Samsung and their persornnel. What was supposed to be a straight forward repair ended up being and nightmare and even today I don't where and when will I get my device, I'm considering opening a case of theft against s amnsung and go to media and expose them about their ******** activity and report them to the consumer comission. I will nerve used Samsung again and people should be carefully when dealing with them they are useless and you can tell by the scandals after scandals the come is facing if it's not device exploding and consumers being ********** Samsung is carp and have poor customer service and unqualified personnel who work the they should all be do missed what a bunch of incompetencies.