Lost Device with no return

I am so disgusted by the service I am receiving from samsung. Everytime I query about my S6 I am being told they will call me back and dont call me back. I am stuck with no phone that Ive sent their ops manager a email ********** and cc ********** 'Tellus'; ********** none of them respond to me. Spoke to Lorrain Zitha in complaints who said she THINKS my phone may be in another centre but will call me back but DOLOLO no call back. I would like a phone or to be returned with my S6 repaired cause I am not having it with you guys. Like what operations are you running? Lets loose a client phone game? AI suka guys ni jwayela khabi straight I am so ****ed to the highest level of ****tivity. I WANT A PHONE! I would understand if I had taken my phone to someone in small street but I took it to you guys then you take me for a idiot ne. If you going to respond back I would like a response of my phone will be delivered to me and be fixed or I am going to get a new phone.