lost device and worst service

<p>I have sent my s6 4months ago for my free screen repair as it was not even a year that I had it, after a month of waiting i was told it will cost me 2500 which i rejected as the galaxy s6 was suppose to come with a free screen repair. Thereafter tried to get my device back so many times but wasn't released, after many many calls and emails I got told now that my device is MISPLACED!!!!! it's now 4 months and I still don't have it back and Samsung has not got back to me about it, I call almost everyday but they couldn't be bothered to help. I am so helpless and angry! These phones are not cheap and they just lose it. Disgusting service from Samsung. Very disappointing. </p>