Looooooooooooooooong waiting period.

So its been almost 3 weeks since i took my 3 month old Samsung S20 Ultra to samsung for repairs. Being such an expensive phone i requested to get a new phone instead of them fixing it. (seeing that its basically brand new) So they phoned me and said they dont have s20's in stock will i accept a note 20.so i said yes. My problem is, and thats why im complaining again, is why does it take so FREAKEN LONG????? The lady thats been helping me is super nice and helpfull but the process is taking way to long. First they check your broken phone, then they have to motivate for a new one, then it must be autherized, then it must be released, then only can it take God knows how long before they deliver the phone!!! I have had it NOW!!!!!!!!!! How must i run a business without a proper phone??? Get with the program Samsung. This prosess is NOT suppose to take this long!!!! And the Note 20 better be the Ultra. Thats why i took the S20 Ultra in the first place!!! Wake up!!!