LONGEST Samsung Repair

<p>I had dropped my phone and Cracked the screen of my Samsung S7 Edge. Having registered to the ADH Samsung service i was confident that this would be a painless and quick process. I had called to schedule for them to collect my phone ( Part of the ADH Service that they Offer) on Wednesday 8 Feb.. They had scheduled for the pick up also informing me that unfortunatly they do not have any loan phones availible for me to use while mine is in for repair (Another service they offer). Informing them that it was fine as i wasnt expecting this process to take so long... Having not heard anything from them on Friday 10 Feb, i called to see if they have any progress reports for me with regards as to how much longer this would take for me to get my phone back. The Lady had informed me that they had not even started on my device yet. Waiting as patiently as i can i decided to call once again today ( Tuesday, Feb 14th) to be told once again that the faulty (cracked screen) was only logged yesterday (Monday, 13 Feb) but the technitian should be starting on it today as the repiar is scheduled for today... Highly annoyed that my phone was sitting there for 4 days not being attended to... I would of expected that Samsung customers that were not able to receive a LOAN phone would be then made top priority?? As we are sitiing phoneless?? If you work on a repair schedule why not call to collect the phone a day before the scheduled repair ... not 4 days before it is even looked at ?? STILL WAITING ?? Still waiting for any information with regards to if the repair has been completed ? If it is on its way back to me? Ive been a Samsung user foe years... Very disappointed</p>