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Nico A
1 reviews | Active since Feb 2015
18 Mar 2015, 13:45
Logged coplaint Nobody replying
I have previously logged a complaint about how Smartlab was lying to me about the repairs of my device under guarentee and had a call and email from Samsung to understand my coplaint.I have given them the details and from their on no communication or reply.
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Samsung South Africa's replyOfficial
18 Mar 2015, 15:53Hello 21675J,
We thank you for you for sharing your comments with us.
We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail. The last communication to you was your tablet was booked with Telkom and it had to be taken to our ASC for further assistance.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
We thank you for you for sharing your comments with us.
We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail. The last communication to you was your tablet was booked with Telkom and it had to be taken to our ASC for further assistance.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
Samsung South Africa's reply18 Mar 2015, 15:53
Official
Hello 21675J,
We thank you for you for sharing your comments with us.
We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail. The last communication to you was your tablet was booked with Telkom and it had to be taken to our ASC for further assistance.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
We thank you for you for sharing your comments with us.
We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail. The last communication to you was your tablet was booked with Telkom and it had to be taken to our ASC for further assistance.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA