Lies and empty promises

Trust completely broken with samsung estore. After a year of trying to get my packages worth about R10000.00 I'm totally ignored via email and the VOC department making empty promises to finalise the situation. Being disrespected and cross questioned like a ******** because their delivery guys gave the packages to the wrong people now they acting as if they are trying not to hold up their end of the bargain. Extremely unprofessional service. Just lies left right and center. Was even asked to go to my previous address and ask around for the person who took the package as if I work for samsung it's not my job. Correspondence with them is simply ignored and then they don't even phone me back with an update.