**** about Phone Repair Turnaround time

<p>Booked my phone in for screen repairs on Monday 9 January 2017 at the Samsung Smartcare Constantia and was told that it takes 3 to 5 days for the repairs ans that they have to order parts from the warehouse. It is now Monday 16 January 2017 and when I phoned in for an update I was told that parts would only be coming in this week and they can't confirm when my phone will be repaired. What??? I am extremely dissatisfied with the service received as I expected to have my phone in 5 days as initially advised when I booked my phone in. Job ********** 440. </p>