Let's fight this tyrant

Anybody willing to help me fight this should email me on ********** or phone 0.8.3.2.9.3.3.3.5.1.I'm at my wits end. On the 24th of June(yes its been forever) I took my Galaxy S7 to Samsung's very own accredited service center at Constantia Kloof.

The issue with my phone was that the rear glass was detaching from the frame of the phone. I was stupid enough to believe that a such a premium phone(still under the 1 year warranty) would be repaired free of charge as stipulated by the warranty.

A week later I receive a quote in excess of R8000 billing me for multiple issues not present on my phone. My complaints fell on deaf ears as no one wanted to assist unless I pay the exorbitant quote.

I decided that I would retrieve my phone from the service center and pay the quote rejection fee, but to my surprise the issues that I was billed for were now present on my phone.(destroyed glass and metal rim)

I turned to Hello Peter to express my dismay and was contacted by a "senior" customer service executive who was extremely unhelpful. She said and I quote "can you prove the phone wasn't damaged beforehand". I pointed out that on page 2 or the "service order sheet" where the agent is supposed to indicate any damage/scratches and cracks that none were marked. Coincidentally I also had photographic evidence of my device a few days before it was booked in.

It took two weeks for a so-called "manager" to contact me. In two short sentences I was told it's my problem and they can't accept responsibility even after I provided proof.

After my shoddy treatment I turned to the Consumer Commission who took 3 months to also tell me that's its my problem.

Being extremely fed up I decided to retrieve my phone from the service center only to find it's closed down.

I contacted the VOC department again and was unfortunate enough to encounter Shaun Reddy, who has been ignoring my emails for two weeks now.

I phoned the VOC department thrice on the 27th only to hear 3 different stories from different consultants. I attempted to speak directly with Shaun only to find that he is on a perpetual lunch break...

One agent claimed the store was being liquidated. At this point in time my phone is still missing, no one can, or wants to help me and I don't even know if the phone still works. And I'm hearing different lies each time I phone.

I've been loyal Samsung supporter for years, but I will take my business elsewhere. You at least expect decent service on a device that cost a fortune.