Less than zero rating!

8 Weeks ago, my Samsung Fridge started freezing all its contents. More than 30 calls later, three days leave taken waiting for failed appointments and one incorrectly replaced part, I am no further than where I started. If lucky enough for anyone to pick up the call at reception in the first place, I am transferred to customer service (doubt you could call it that!) to repeat the same story to the same empty response - "We will look into it and get back to you". I have to ask myself how it is possible for any business to be so bad? If there were a rating less than zero, I would choose it! If it were not for the huge investment in this product, I would have given up and replaced it a long time ago.