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JJ
Jano J

1 reviews | Active since Jul 2016

18 Nov 2021, 14:39

Leave Samsung and join Apple like me.

I bought a Samsung Galaxy Watch Classic 4 online on the day of launch. The watch stopped charging shortly afterwards. I've spoken to more Samsung agents than I'd like to in an attempt to solve the matter. Each one of them wants you to rate their service after speaking to them. I've had to explain to each one of them that I have not received any service, merely promises of service which all turned out to be empty promises. I can rate Samsung South Africa as a whole: 1/10. I still have not received my new device, months later. Having paid R10 000 for a watch that stopped charging within a week or two has been a horrible experience. I own multiple Samsung devices and have been a big advocate for them, but alas, I'll be switching to Apple.

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply18 Nov 2021, 14:41
Official
Good day  Jano , 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
:^NM     
Samsung South Africa
Samsung South Africa's reply18 Nov 2021, 17:07
Official
Please note that we are currently working on this matter to make sure that it is resolved .Please wait for feedback. We will inform you once it has been resolved.^NM 
JJ
Jano J's update25 Nov 2021, 10:32
Reviewer Update
It's been more than a week, I still have not received any feedback nor have I been contacted by anyone. From my side I had to once again follow up, which I did. To my utmost frustration the person I spoke to was not able to give me any feedback but, like many before her committed to investigate and get back to me. SAMSUNG does not value its customers at all and do not keep to their commitments.
JJ
Jano J's update07 Apr 2022, 12:07
Reviewer Update
Just a quick follow up, it's four months later, I've spent another 30 minutes on the phone to try and get this resolved. Samsung has made absolutely no effort in contacting me and have still not refunded me as they promised.