DB
David B
1 reviews | Active since Nov 2012
23 Mar 2024, 10:36
Lawry Baird
I purchased two 64 Gig SD cards from Samsung online 8th January 2024,received SD cards put in use in February 2024. Found on my Mac one is a 32 Gig the card clearly state 64 Gig. I took it to Samsung shop at Canal Walk who confirm that the card reads 64 but in fact it is a 32Gig. They were not prepared to swop it being bought on line. Email to Samsung and after a lot of correspondence they explained and confirm to me I had 14 days to complain.To me this is not a complaint about their product for not operating but in plain language *****.
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Replies (2)
Samsung South Africa's replyOfficial
23 Mar 2024, 10:39Good day David
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply23 Mar 2024, 10:39
Official
Good day David
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
DB
David B's updateReviewer Update
23 Mar 2024, 11:03Your Escalations department contacted me yesterday. I do not accept their answer... My conclusion *****
DB
David B's update23 Mar 2024, 11:03
Reviewer Update
Your Escalations department contacted me yesterday. I do not accept their answer... My conclusion *****