Late / No feedback

November 2014 I took a Galaxy S4 into the Brooklyn branch for cracked screen repair. Got the phone back within a week and a half. Excellent service as expected and experienced previously from Samsung.<br> <br> 11 May 2015 took in the same phone to the same branch because the screen just went dead. Phone worked fine except the screen remained unresponsive and dead. I was told time frame for repair would be two to three weeks. It is week five and still I have no idea what is happening. I called the store on Monday 15 June 2015 (got no contact name) and was told they would follow up and send feedback via email. No email response. Called again today but the phone is either engaged or just keeps on ringing.<br> <br> I am very disappointed because I am a loyal Samsung customer not only because of great products but I have always experienced unmatched customer service from Samsung in SA. That is the reason that all my electronics and appliances are Samsung. Smart phones, pc monitors, laptop, tv, fridge, microwave, surround sound, washing machine - all Samsung. I even go out of my way to convince other people that Samsung is the best.<br> <br> So come on Samsung. Don't make me lose faith. Give me some feedback.