Laptop falling apart

<p>I have escalated this query with no joy to date. Please tell me how a 4 year old laptop literally falls apart at the seams? Then we are told that it is due to customer negligence and were quoted an astronimical amount to have it repaired.. The casing is splittting and the screen is literally falling out. I just wonder how you neglect a laptop so that this happens? I have had numerous (other makes) laptops and never have I seen a product do this. This is either shocking qulaity product or bad workmanship. Stop blaming a user for your bad product Samsung. In the meanwhile a student cannot use it to get his work done.</p>