1 reviews | Active since Oct 2020
Lack of Urgency and Communication from Samsung Promotions with regards to the delivery of a Tablet.
Please note: I am writing this review on behalf of a friend.
In early July 2022 my friend entered into a contract with MtN for a Samsung Galaxy Z Flip 3 that came with a tablet. After the allotted time for delivery passed, we immediately received word that it was being "returned to sender" even though we had made no such request and had not even been notified of it being out for delivery with the company Courier It. After many phone calls to Courier It, MtN and Samsung, I finally was finally told that I needed to speak to the Promotions Department of Samsung.
I proceeded in doing so. During my initial call, I gave the agent, named Busi, the following details: the Promotion number (***EXQQQ) , the initial Courier It Waybill number ***) as well as their "marked for return" number (***). I made the request for the tablet to be sent back out again, only this time for it to be left at the dispatch warehouse closest to its destination so that it could be fetched directly from Courier It.
That was over a week ago and every time I have called Samsung Promotions since they tell me that it has not yet left the Joburg Warehouse. I have requested for it to be expedited and notes have even been left with the department's manager. during my most recent set of calls, I was "transferred" to the manager only for there to be nothing but silence on the other end, cut off by a call centre agent in the middle of the call and, when one agent requested that she take a few minutes to find out where the package was and call me back, never did, forcing me to call another agent an hour and a half later to be transferred.
No progress, they said, just the notes with a request to be sent back to its destination as well as the new pick-up address.
Thus I am here complaining about the lack of communication and urgency on the part of the Samsung Promotions department with regards to the handling of the Tablet that was supposed to be delivered weeks ago.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
After another week I still have not heard back on this matter and there is still no resolution, even though I have called and emailed and even had Samsung call me, telling me they would resolve this.
This is pathetic service.
After another week I still have not heard back on this matter and there is still no resolution, even though I have called and emailed and even had Samsung call me, telling me they would resolve this.
This is pathetic service.