1 reviews | Active since Mar 2017
Lack of Service - Samsung SSS CELLULAR (Bellville)
Almost 2 weeks ago Samsung (SSS CELLULAR Bellville) collected our washing machine... for almost 2 weeks we have been trying to contact them and each time we eventually get through we are spun a different story. Our calls are not returned and our emails are just ignored by Mieka-iel. Finally on Friday my husband called and he was told the machine will be delivered on Saturday or Monday has come and gone - still no machine. My husband then contacted them yesterday and was told it will be delivered today - we requested by 11:30..... it was not delivered and once again no communication from Samsung. My husband has once again left messages for Mieka-iel, he then spoke to a credit controller called Ash and was told the washing machine will be delivered tomorrow. In all of this not once did Samsung phone us... what happened to customer service.... or under promising and over delivering. This is over promising and under delivering. i have even tried contacting Samsung on the whatsapp chat - after chatting to Lydia for 1,5 hours (yes 1,5 hours) she then said apparently Samsung is waiting for us to approve the quote... total opposite of what was actually happening. We are now waiting for Shamiel the Manager to call us back.... needless to say that will not happen as Samsung does not know how to pick up a phone. If only we could have been kept in the loop - we could have made other arrangements. On another note we paid R500 for them just to tell us that we must throw dishwasher pods in the machine to clean it - a year later still the same problem.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
He then said Shamiel the Manager is not available to take the call and will return the call... Shamiel has not returned teh call. Before my husband disconnected the call - someone then asked Ash "what did he say now, "what did he say now" which is proving to me that our washing machine is purposely not being delivered.
He then said Shamiel the Manager is not available to take the call and will return the call... Shamiel has not returned teh call. Before my husband disconnected the call - someone then asked Ash "what did he say now, "what did he say now" which is proving to me that our washing machine is purposely not being delivered.