Lack of service from Repair Centre

I handed my handset in at Samsung Tyger Valley on 16 February for a simple screen replacement. Nothing else wrong with the phone.

I have not heard anything back since then and the number provided, ********** is picked-up and then put down.

For almost 2 months I have had no phone although Samsung has not been working on it. I suspect you will even be charging me whilst I was not able to use my phone phone that is in working order.