Lack of service

For such a popular brand there service extremely bad. I purchased a NEW fridge on the 15 March 2026. Before even switching the fridge on I noticed the door was misaligned. A Samsung technician came out and was not able to align. His recommendation was that it needs to be replaced with a new fridge. The store that delivered the item even confirmed that it will be replaced. So I contacted Samsung directly with regards to delivery and pickup. I was told that the exchange takes 14 days to approve. Everyday I contacted Samsung as I had no fridge and needed it to be exchanged urgently. I was told the same excuse everyday when contacting Samsung (Which I have proof of) - I need to wait 14 days. 14 days pasted still no one called or emailed. Samsung agent said they will escalate and someone would call me. As usual no one calls, so I contact them and now after all this time of waiting I am told there is no fault with the fridge. How is there no fault if a technician can not fix and his recommendation is exchange? So what is a Samsung technician for? A misaligned door can cause the following issues: 1. Temperature Fluctuations & Spoiled Food - Warm Interior, Reduced Efficiency 2. Excessive Frost & Ice Buildup - Humidity Infiltration, Blocked Airflow 3. Structural and Mechanical Failures - Door Rubbing/Dragging, Worn Door Gasket, Hinge Failure 4. Other Operational Issues - Light Failure, Condensation How are the above not a fault? Also why waste my time by me contacting you for 14 days if you were never going to exchange? I did mention that the fridge was not switched on at all and no items were put in it.

Not impressed with the Samsung quality control system allowing fridges to reach end users with a clearly visible manufacturing fault!!