Lack of service delivery

Its hard to believe that a company like Samsung has to resort to false promises of \buy and get\" promotions to lure customers. After numerous expensive calls, emails and messages left for Karen Agulhas and Deunaine van Niekerk to return my calls to explain why my application is unable to progress further than the verification process I am about to give up on trying to receive my winning pin code as promised in an email signed by Ms van Niekerk on 27 January 2016 at 10.01am. Again today I followed up and spoke to Liezel who informed me that my process is being handled at the Samsung Head Office in Korea. Never have I experienced the poor level of customer service as seen by Samsung's call centre. It is absolutely appalling!! Shame on you Samsung.... "