Lack of service and communication

Unfortunately after experiencing the Samsung after sale customer service, I will not purchase any Samsung product again and certainly will not recommend it.<br> I bought a Samsung fridge 3 years ago and now suddenly the compressor is faulty and has to be replaced.<br> I phoned Samsung in order for them to send a technician to check it and Samsung has asked me to speak to their outsourced service providers, MM All Electronics.<br> It is already three weeks and my fridge is still not working.<br> MM All electronics keeps on saying that they will call me back and they never do.<br> They promise to send a technician with parts (R450 call out), and the technician arrives at 20h00 and he has no parts?<br> Last week I've spoken to Vusi from MM All Electronics who booked a technician to come over and repair my fridge(backed by e-mail) on the 17/11/2015.. and of course the technician has never arrived<br> As mentioned above, it is already three weeks that we have to live without a fridge and our food has gone off.<br> Do we just have to purchase a new LG/Defy fridge?