Lack of Service and communication

Being self-pro-claimed ambassador of Samsung, I can't believe that I'm typing this complaint. What's even more sad is that just this year I used HelloPeter to compliment Samsung Smart Care.<br> I booked my phone in on 3/11 for the exact same problem which Samsung fixed about less than 3 months ago. Due to the phone being out of contract I paid cash and for this reason I refused to paid for the same thing that should have been repaired. I received a quote for R1200 which I have declined. I have tried calling *** several times but always engaged. I have sent e-mails and responded by sms and still NOTHING.<br> The last communication I received was that the matter was going to be referred to the service manage and this was on 9/11. I have four Samsung phones and 80% of the office converted to using Samsung based on my recommendation. If this is the service that I have to look forward to then I will rather turn in my cellphones and my self pro-claimed ambassador of Samsung.<br>