Lack of Service

<p>in April i purchased a Samsung WA90H4200SW top loader washing machine. From the first time i used it i noticed that black clothes where full of fluff. I made sure the fluff filter was clean every time i used but this continued to happen. Two weeks plus ago i lodged a query with Samsung and was promised a technician would come out and investigate. After a week i had not heard from them so called again. This time was told thay had no knowledge of my previous call but once again promised a technician would come to me on Friday 7th July and was given a reference number. No one arrived on Friday or called to apologise and then on Mondat morning i received an sms to say the repair callout had been cancelled!!!! No reason or apology was given so i had to phone in to them once again. I was then informed that the fault was my detergent so i had to call a Unilever consultant. The detergent cannot create fluff all over the clothes. When i created about the fact that i was being passed off onto someone else the call was abrubtly cut off from there side. I called again and spoke to someone else who promised someone from customer care would call me. I then received an sms with a reference number but still no call from anyone. In terms of the Customer Protection Act i am ready to return this item and demand a full refund as i am being passed from one to the other and Samsung are unwilling to hear my problem or attempt to rectify it.</p>