Lack of Service

I bought a Samsung Washing Machine.<br> There is a fault with my washing machine <br> I phone a logged a fault report, no one came back to me after they have set a date to come out to my house.<br> I phoned again and they logged another log - STILL NO RESPONSE!<br> After me phoning in again after the 3rd time the technician came out to my house last week Thursday. <br> The following week Tuesday, I still haven't heard any feedback and I must phone in now again to ask what is going on???<br> <br> I feel very disappointing in their service and do not know if I want to buy another Samsung product!!