GM
Gareth M
1 reviews | Active since Nov 2011
27 Apr 2020, 18:22
Lack of Samsung support
I purchased a Samsung dishwasher and contacted the call center as it broke today. The lady tells me they use third-party companies to fix their appliances and none of them have permits to operate during the COVID lockdown. I contacted the usual appliance repair company (on a public holiday) that I've used in the past and they are going to check which day they can come out this week. (With a permit to operate during lockdown). Whilst Samsung appliances are usually great, the support, once they break, is severely lacking.
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Replies (2)
Samsung South Africa's replyOfficial
27 Apr 2020, 18:24Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
Samsung South Africa's reply27 Apr 2020, 18:24
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
GM
Gareth M's updateReviewer Update
29 Apr 2020, 10:40Samsung phones me on a daily basis to let me know they can't repair my dishwasher because their outsourced technicians did not apply for a permit to operate during the lockdown. They can build smart TVs and smart fridges but applying for a permit is beyond their technical abilities. A dishwasher is far more hygienic than hand washing so we'd like it fixed as a matter of urgency. When I asked if I could get a technician that we've used in the past (and who has a permit to operate), I was told that would void the warranty. What pains me is we've kitted our house in Samsung products.
GM
Gareth M's update29 Apr 2020, 10:40
Reviewer Update
Samsung phones me on a daily basis to let me know they can't repair my dishwasher because their outsourced technicians did not apply for a permit to operate during the lockdown. They can build smart TVs and smart fridges but applying for a permit is beyond their technical abilities. A dishwasher is far more hygienic than hand washing so we'd like it fixed as a matter of urgency. When I asked if I could get a technician that we've used in the past (and who has a permit to operate), I was told that would void the warranty. What pains me is we've kitted our house in Samsung products.