Lack of feedback regarding my tablet

I took my Samsung tablet to Brooklyn Samsung store on 20 June 2015. I last went there on 23 September 2015 and I was given the number of their repair centre and I was told to speak to Sihle. I spoke to her the same day and she promised to give me feedback the next day and she never did. The telephone number I was given goes unanswered. Tshepo and Skhumbuzo from Samsung called me on 29 September and 01 October 2015 respectively and they requested job number, which I provided. Ever since then nobody is giving me any feedback. I called back and spoke to Keiline on two different occasions and Lorraine on 09 October 2015.<br> <br> I took my device to Brooklyn and the very same centre is telling me to call their repair centre because there is nothing more they could do for me. This has been an extremely frustrating three and so months, if Samsung is unable to fix my devise they should have said so and return it to me. Not forgetting the fact that the warranty expired while the device was in their possession. It is a disgrace that organisations can treat people like this and get away with it.